The Curley's Haunt
Terms of Service
4737 Concord Pike, Ste 510, Wilmington, DE 19803
Effective Date: August 19, 2026 | Last Updated: August 21, 2026
These Terms of Service (“Terms”) form a binding agreement between you (“you” or “User”) and The Curley's Haunt, operating from 4737 Concord Pike, Ste 510, Wilmington, DE 19803 (“Company,” “we,” “us,” or “our”), governing your access to and use of the website located at https://www.thecurleyshaunt.com/ and any related services, including online ticket purchases, account registration, contact and volunteer submission forms, and any other features made available on the site (collectively, the “Site”). By accessing or using the Site, creating an account, purchasing tickets, or submitting a volunteer application, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Site.
1. Eligibility
You must be at least 18 years old to create an account, purchase tickets, or submit a volunteer application on the Site. If you are under 18, you may use the Site only under the supervision of a parent or legal guardian who agrees to these Terms on your behalf. By using the Site, you represent that you have the legal capacity to enter into a binding agreement.
2. Account Registration
Certain features of the Site require you to create an account. You agree to provide accurate, current, and complete information during registration and to keep that information up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us promptly at info@thecurleyshaunt.com of any unauthorized use of your account. We reserve the right to suspend or terminate any account that provides false information, violates these Terms, or is used in a manner that we determine, in our sole discretion, to be harmful to the Site, other users, or the Company.
Registered account holders are also subject to our User Agreement for Account Holders and Volunteers, which supplements these Terms with additional conduct rules and, for volunteers, program-specific requirements.
3. Ticket Purchases and Payment
The Site allows you to purchase tickets and other products or services for The Curley's Haunt attraction (“Attraction”) online. All prices are listed in U.S. dollars and are subject to change without notice until an order is completed. Payments are processed through a third-party payment processor; by submitting payment information, you represent that you are authorized to use the payment method provided. We are not responsible for errors made by the payment processor.
Refunds and Exchanges: Except where required by law or expressly stated at the time of purchase, all ticket sales are final and non-refundable. Tickets may not be exchanged for cash. The Company reserves the right, in its sole discretion, to offer date exchanges, rain checks, or refunds due to weather closures, capacity issues, or other operational reasons, but is under no obligation to do so.
Order Cancellations: We reserve the right to cancel or refuse any order for any reason, including suspected fraud, pricing errors, or exceeding ticket limits per customer.
4. Attraction Admission and Waiver
Admission to the physical Attraction is separately conditioned on acceptance of our Waiver, Release of Liability, and Assumption of Risk Agreement, which is presented at or before entry and is incorporated into these Terms by reference. Purchasing a ticket through the Site does not, by itself, constitute acceptance of that waiver; acceptance occurs upon entry to the Attraction as described in the waiver. The Attraction involves inherent risks, including strobe lighting, fog effects, loud noises, uneven walking surfaces, and interaction with live actors, and is not recommended for individuals with certain medical conditions, pregnant individuals, or young children. Age, height, and other admission restrictions may apply and are posted on the Site or at the venue.
5. Volunteer Program
The Site allows individuals to submit an application to volunteer at the Attraction (the “Volunteer Program”). Submitting a volunteer application does not guarantee acceptance into the Volunteer Program; we may accept, reject, or remove any volunteer applicant or participant at our sole discretion. If accepted, you will be required to agree to our User Agreement for Account Holders and Volunteers and to sign a separate liability waiver, and may be asked to consent to a background check, before participating. Volunteers are not employees, agents, or independent contractors of the Company, are not entitled to wages or benefits, and do not have authority to bind the Company. Personal information submitted through the volunteer application (including name, contact details, age, and availability) will be handled in accordance with our Privacy Policy and used solely to evaluate and administer the Volunteer Program.
6. User Submissions and Contact Forms
The Site may allow you to submit information through contact forms, volunteer applications, surveys, reviews, or similar features (“Submissions”). You agree that any Submissions you provide will be truthful and accurate, and will not contain unlawful, defamatory, obscene, threatening, or infringing content. You grant the Company a non-exclusive, royalty-free, worldwide license to use, reproduce, and display any Submissions (excluding personal information governed by our Privacy Policy) for purposes related to operating and promoting the Site and the Attraction. We are not obligated to use, respond to, or retain any Submission and may remove or decline to post any Submission at our discretion.
7. Privacy
Our collection, use, and disclosure of personal information you provide through account registration, ticket purchases, contact forms, and volunteer applications is described in our Privacy Policy. By using the Site, you consent to the collection and use of your information as described there.
8. Acceptable Use
In using the Site, you agree that you will not:
- Use the Site for any unlawful purpose or in violation of any applicable local, state, or federal law;
- Attempt to gain unauthorized access to any account, system, or network connected to the Site;
- Interfere with or disrupt the Site's operation, including through viruses, bots, or excessive automated requests;
- Use any automated system (including bots or scrapers) to purchase tickets in bulk or circumvent ticket limits;
- Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
- Upload or transmit any content that is unlawful, harassing, defamatory, obscene, or infringing on the rights of others;
- Resell tickets purchased through the Site for profit without our express written consent.
9. Intellectual Property
All content on the Site, including text, graphics, logos, images, video, and software (“Content”), is owned by or licensed to the Company and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any Content without our prior written consent, except as necessary to view the Site for personal, non-commercial use.
10. Third-Party Links and Services
The Site may contain links to third-party websites or services, including payment processors and social media platforms, that are not owned or controlled by the Company. We are not responsible for the content, privacy practices, or terms of any third-party site. Your use of any third-party site or service is at your own risk and subject to that third party's own terms and privacy policy.
11. Disclaimer of Warranties
THE SITE AND ALL CONTENT AND SERVICES PROVIDED THROUGH IT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.
12. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY, ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, OR CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SITE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE SIX (6) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THIS SECTION DOES NOT LIMIT LIABILITY FOR PERSONAL INJURY OCCURRING AT THE PHYSICAL ATTRACTION, WHICH IS GOVERNED SEPARATELY BY OUR WAIVER, RELEASE OF LIABILITY, AND ASSUMPTION OF RISK AGREEMENT.
13. Indemnification
You agree to indemnify, defend, and hold harmless the Company and its owners, officers, employees, agents, and contractors from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with your access to or use of the Site, your Submissions, your violation of these Terms, or your violation of any rights of a third party.
14. Termination
We may suspend or terminate your access to the Site or any account, without notice, for any reason, including violation of these Terms. You may stop using the Site or request deletion of your account at any time by contacting us at info@thecurleyshaunt.com. Sections of these Terms that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.
15. Dispute Resolution and Arbitration
a. Informal Resolution. Before filing a claim against the Company, you agree to first contact us at info@thecurleyshaunt.com and attempt in good faith to resolve the dispute informally for at least 30 days. Most concerns can be resolved this way.
b. Agreement to Arbitrate. If a dispute is not resolved informally, you and the Company agree that any claim or dispute arising out of or relating to these Terms, the Site, or your relationship with the Company (except as set out in subsection (e) below) will be resolved by binding, individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, rather than in court. The arbitration will be conducted by a single arbitrator and may be conducted by telephone, based on written submissions, or in person in New Castle County, Delaware, or another mutually agreed location, as permitted under the AAA Consumer Arbitration Rules. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.
c. Class Action and Jury Trial Waiver. YOU AND THE COMPANY EACH WAIVE THE RIGHT TO A JURY TRIAL AND AGREE THAT ANY ARBITRATION OR OTHER PROCEEDING WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a class or representative proceeding. If this class action waiver is found unenforceable as to a particular claim or dispute, that claim or dispute (and only that claim or dispute) shall proceed in court rather than in arbitration, and the remainder of this Section 15 shall continue to apply.
d. Arbitration Costs. Payment of filing, administration, and arbitrator fees will be governed by the AAA Consumer Arbitration Rules. Where permitted by those rules, the Company will pay costs in excess of what you would otherwise pay to file a claim in court.
e. Exceptions. Notwithstanding the foregoing, either party may (i) bring an individual action in small claims court for disputes within that court's jurisdiction, and (ii) seek injunctive or other equitable relief in court to prevent actual or threatened infringement, misappropriation, or violation of intellectual property or confidentiality rights, pending arbitration of the underlying dispute. This arbitration agreement does not apply to, and does not limit, any claim arising out of a personal injury occurring at the physical Attraction, which remains governed separately by our Waiver, Release of Liability, and Assumption of Risk Agreement.
f. Right to Opt Out. You may opt out of this arbitration agreement by sending written notice to info@thecurleyshaunt.com within 30 days of the date you first agree to these Terms, stating your name and a clear statement that you wish to opt out of arbitration. If you opt out, neither you nor the Company will be required to arbitrate, but all other provisions of these Terms will continue to apply.
g. Severability. If any part of this Section 15, other than the class action waiver in subsection (c), is found unenforceable, the remainder of this Section 15 shall remain in effect.
16. Governing Law
These Terms and any dispute arising out of or related to them or the Site shall be governed by the laws of the State of Delaware, without regard to its conflict-of-law principles. Subject to Section 15, you agree that any legal action not subject to arbitration shall be brought exclusively in the state or federal courts located in New Castle County, Delaware, and you consent to personal jurisdiction there.
17. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will revise the “Last Updated” date above and, where appropriate, provide additional notice (such as a banner on the Site). Your continued use of the Site after changes become effective constitutes your acceptance of the revised Terms.
18. Severability and Entire Agreement
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable. These Terms, together with our Privacy Policy and any waiver or agreement referenced herein, constitute the entire agreement between you and the Company regarding the Site.
19. Contact Us
The Curley's Haunt4737 Concord Pike, Ste 510
Wilmington, DE 19803
Email: info@thecurleyshaunt.com
Phone: 610-547-1155